Customer Service Representative/bdc Administrator

Lithiadodgeroseburg

Thousand Oaks, CA, USA
Base: $20.00 hourly; bonus/equity: bonus opportuni...
Respond to inbound sales and service inquiries
Schedule and confirm appointments
Maintain customer records in crm system
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team

Job Summary

  • Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
  • You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.
  • We offer the best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, 401(k) retirement plan, employee stock purchase plan, and vehicle purchase discounts.

Matching Summary

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.

Salary

Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on appointments shown/sold and manufacturer approvability; Benefits: Medical, dental and vision plans, paid holidays & PTO, disability, life insurance, 401(k), stock purchase plan

Skills & Requirements

Must-have

  • Respond to inbound sales and service inquiries
  • Schedule and confirm appointments
  • Maintain customer records in CRM system
  • Strong phone and communication skills
  • Deliver exceptional customer service

Nice-to-have

  • Bilingual Spanish skills
  • Ability to multitask in fast-paced environment
  • Professional and positive attitude
  • Experience with call center or dealership environment

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Comfortable working with CRM systems and basic computer applications
  • High School graduate or equivalent, 18 years or older required
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter