Job Summary

• The Learning & Development Manager is responsible for shaping and advancing the culture of service excellence through strategic learning and development initiatives.
• This role ensures colleagues are empowered with the knowledge, technical expertise, and service mindset required to deliver exceptional guest experiences aligned with Forbes Five-Star standards.
• The Learning & Development Manager partners closely with leadership across all departments to cultivate a culture of continuous learning, operational excellence, and service artistry.

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Skills & Requirements

Key Requirements

• Bachelor's degree preferred
• Minimum 3 years L&D experience
• Luxury hospitality experience preferred
• Forbes Five-Star familiarity highly preferred

Work Rights