Senior Manager/director Of Operations - Missionforce Customer Success Group

Salesforce

Base: $143,400 - $261,500 annually; bonus/equity: ...
Hybrid
7+ years managing complex project implementations
5+ years in significant people leadership role
Strong stakeholder engagement and executive communication
Salesforce is seeking a Senior Manager or Director of Operations for its Missionforce Customer Success Group, focusing on operational efficiency and strategic initiatives in U.S. national security sectors. The ideal candidate should have significant project management experience, strong leadership skills, and a foundation in the Salesforce platform

Job Summary

  • This high-impact position supports the Customer Success Group in bringing commercial technology to life for mission-critical work across the U.S. Department of War and Intelligence Community.
  • The role requires developing detailed program plans including scope, schedule, and budget while proactively identifying and mitigating complex cross-program risks.
  • Salesforce offers a comprehensive benefits package including medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager or Director of Operations for its Missionforce Customer Success Group, focusing on operational efficiency and strategic initiatives in U.S. national security sectors. The ideal candidate should have significant project management experience, strong leadership skills, and a foundation in the Salesforce platform.

Salary

Base: $143,400 - $261,500 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 7+ years managing complex project implementations
  • 5+ years in significant people leadership role
  • Strong stakeholder engagement and executive communication
  • Foundation in Salesforce platform ecosystem
  • Ability to drive process improvements

Nice-to-have

  • Prior consulting experience with external clients
  • Experience supporting US Department of Defense agencies
  • Background in defense or aerospace industries
  • Understanding of SaaS business models
  • Comfort with ambiguity in fast-paced environments

Key Requirements

  • Must be a U.S. citizen (born or naturalized)
  • No dual citizenship allowed
  • Must pass federal government Minimum Background Investigation
  • PMP certification preferred
  • Salesforce certifications ideal

Work Rights

Must have US citizenship (no dual citizenship)

Tailored Resume

Cover Letter