Base: $20.87 - $22.87 usd ph; bonus/equity: not sp...
On-site
Proven customer service experience
Front-line leadership skills
Fast-paced environment management
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while maintaining high cleanliness standards.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $20.87 - $22.87 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Fast-paced environment management
Billing issue resolution
Team training and development
Nice-to-have
Fitness industry knowledge
Hospitality background
Social media platform proficiency
Empathy and solution-oriented mindset
Personalized member outreach
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training