Customer Payments Advisor - Hybrid

Capita

Little Island, Ireland
Base: €29,432.00 py; bonus/equity: not specified; ...
Hybrid
Previous customer collections experience
Ability to work rotational shifts
Strong communication and rapport building
Capita is seeking a Customer Payments Advisor for a hybrid role based in Little Island, Ireland, starting on June 2, 2026. The position requires strong communication skills and a customer-focused attitude to assist clients in managing their payment plans

Job Summary

  • This role offers a hybrid working model combining home and office locations in Little Island.
  • The position involves handling inbound and outbound calls to assist customers with outstanding debt and payment plans.
  • Employees receive comprehensive onsite training and access to benefits including a company-matched pension and lifestyle savings.

Matching Summary

Match Score: 85

Capita is seeking a Customer Payments Advisor for a hybrid role based in Little Island, Ireland, starting on June 2, 2026. The position requires strong communication skills and a customer-focused attitude to assist clients in managing their payment plans.

Salary

Base: €29,432.00 per annum; Bonus/Equity: Not specified; Benefits: Company matched pension, life assurance, high street discounts

Skills & Requirements

Must-have

  • Previous customer collections experience
  • Ability to work rotational shifts
  • Strong communication and rapport building
  • Methodical attention to detail
  • Excellent organizational skills

Nice-to-have

  • Proactive attitude with development ambition
  • Empathy and compassionate communication style
  • Experience with multiple systems simultaneously

Key Requirements

  • Previous experience in customer collections environment
  • Ability to meet stringent SLAs and KPIs
  • Proficiency in MS Excel and data entry

Work Rights

Not specified

Tailored Resume

Cover Letter