Salesforce is seeking a Technical Support Engineer specializing in Informatica MDM to manage customer support cases and ensure high levels of customer satisfaction. The role demands a strong technical background and involves collaboration with product management and engineering teams to resolve issues effectively
Job Summary
This role ensures customer loyalty by providing deep technical mastery of Informatica MDM, MDM SaaS, and P360 while driving root-cause engineering.
Candidates will manage complex support cases, reproduce product behaviors to identify issues, and collaborate with Product Management to deploy fixes.
The position requires a Trailblazer who leverages business acumen and subject matter expertise to resolve critical escalations and maintain positive customer relationships.
Matching Summary
Match Score: 85
Salesforce is seeking a Technical Support Engineer specializing in Informatica MDM to manage customer support cases and ensure high levels of customer satisfaction. The role demands a strong technical background and involves collaboration with product management and engineering teams to resolve issues effectively.
Skills & Requirements
Must-have
Informatica MDM experience
MDM SaaS and P360 expertise
ActiveVOS platform knowledge
Java, Oracle, MSSQL Server skills
Unix/Linux environment exposure
WebLogic or JBoss application servers
Nice-to-have
IICS components exposure
Cloud computing platforms like Azure AWS
NoSQL databases and Kibana
GenAI tools proficiency
Strong customer relationship building
Team recruitment interview participation
Key Requirements
B.E, BTech, MCA degree or equivalent
5-12 years industry experience in mission-critical components
Detailed oriented with excellent communication skills