Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Hybrid (at least 50% in-office time each quarter)
2 years saas enterprise software experience
Basic object oriented programming knowledge
Ability to read and analyze log files
Workday is seeking a Sr Associate Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role focuses on providing exceptional customer service and support for their SaaS enterprise software, requiring a mix of technical knowledge and strong communication skills

Job Summary

  • This role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions.
  • The team operates on a regional shift pattern to achieve 365-day/24x7 coverage, requiring flexibility to work rostered shifts.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions while maintaining certifications and training.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role focuses on providing exceptional customer service and support for their SaaS enterprise software, requiring a mix of technical knowledge and strong communication skills.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Ability to read and analyze log files
  • Basic SQL syntax for scripts and queries
  • Experience with API clients like Postman or SoapUI

Nice-to-have

  • Previous HCM or Talent solution implementation
  • Experience with SOAP, WSDL, XML integrations
  • In-depth log analysis expertise
  • Health monitoring tools proficiency
  • Documentation building experience

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Support or implement HCM/Talent solutions
  • Demonstrable ability to coordinate multiple teams

Work Rights

Not specified

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