Customer Service Advisor

Capita

Glasgow, United Kingdom
£25,646.40 py; not specified; not specified
Hybrid
Inbound telephone customer support
Life and pensions account administration
Accurate record maintenance
You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based

Job Summary

  • You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based.
  • We expect new team members to be office based full time for the first 8 weeks during training, then once competent, moving to a hybrid arrangement with weekly office visits and rest working from home.
  • In this role, you will be given fantastic training and development for your career in financial services.

Matching Summary

You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based.

Salary

£25,646.40 per annum; Not specified; Not specified

Skills & Requirements

Must-have

  • Inbound telephone customer support
  • Life and pensions account administration
  • Accurate record maintenance
  • Effective verbal and written communication
  • Achieve productivity and quality targets

Nice-to-have

  • Genuine passion for helping people
  • Professional and friendly manner
  • Excellent listening and problem-solving skills
  • Attention to detail
  • Ability to work under pressure

Key Requirements

  • Previous customer service experience
  • GCSE grade C English and Maths or equivalent
  • Punctual and reliable

Work Rights

Not specified

Tailored Resume

Cover Letter