Manager Product Support (regional Services)

Caterpillar Inc.

Mossville, IL, United States
Base: $147,760.00 - $221,640.00; bonus/equity: inc...
Onsite
Customer onboarding and execution
Technology deployment and field support
Global team collaboration
Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams

Job Summary

  • Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams.
  • Developing and analyzing data and information to identify and prioritize opportunities for improving performance and customer experience during customer onboarding (deployment and training) for construction technology.
  • Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.

Matching Summary

Ensure service excellence through strong customer focus, data-driven decision making, and effective leadership of field service teams.

Salary

Base: $147,760.00 - $221,640.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, Health Lifestyle Programs, EAP, Voluntary Benefits, Career Development, Disability, Life Insurance, Parental Leave, Adoption Benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Customer onboarding and execution
  • Technology deployment and field support
  • Global team collaboration
  • Data-driven decision making
  • Quality feedback loops

Nice-to-have

  • Customer needs and satisfaction
  • Improving performance and customer experience
  • Collaboration with business partners
  • Leadership opportunities
  • Exposure to machine product groups

Key Requirements

  • Bachelor’s Degree or 10 years customer service leadership
  • Customer Focus
  • Service Excellence
  • Decision Making and Critical Thinking
  • Effective Communications
  • Problem Solving
  • Relationship Management

Work Rights

Not specified

Tailored Resume

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