Call Centre Operator (4on 4off) Ftc To End May 2027

KELLOGG BROWN & ROOT PTY

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4 on 4 off shift pattern rotation
Timely call answering according to guidelines
First call resolution plan application
** KBR is seeking a Call Centre Operator for a four-on-four-off shift pattern, contracted until May 2027. The role involves providing customer service in a busy contact center, addressing client needs effectively while adhering to company policies. **

Job Summary

  • The role involves acting as the initial point of contact for customers while coordinating service requests within a fast-paced environment.
  • Employees must adhere to a rotating 4-on-4-off shift schedule covering mornings, afternoons, and nights.
  • The position requires maintaining accurate data records and complying with KBR's Zero Harm safety policy.

Matching Summary

Match Score: 75

** KBR is seeking a Call Centre Operator for a four-on-four-off shift pattern, contracted until May 2027. The role involves providing customer service in a busy contact center, addressing client needs effectively while adhering to company policies. **

Skills & Requirements

Must-have

  • 4 on 4 off shift pattern rotation
  • timely call answering according to guidelines
  • first call resolution plan application

Nice-to-have

  • enthusiastic customer focused approach
  • proactive performance improvement mindset
  • exceeding customer expectations delivery

Key Requirements

  • GCSE Maths and English equivalent
  • Eligibility for security clearance

Work Rights

Not specified

Tailored Resume

Cover Letter