Customer/revenue Service Assistant

City of Charlotte

Charlotte, NC, US
$24.00 - $29.20 commensurate with experience ph
On-site
Accurate transit service information
Respond to customer inquiries
Manage customer concerns and complaints
The Charlotte Area Transit System (CATS) is seeking motivated, dependable, and professional Customer Service Representatives for the CATS Transit Center and CATS Call Center

Job Summary

  • The Charlotte Area Transit System (CATS) is seeking motivated, dependable, and professional Customer Service Representatives for the CATS Transit Center and CATS Call Center.
  • Employees may be subject to split shifts, working on weekends and holidays, and during adverse weather conditions.
  • The City of Charlotte provides a comprehensive benefits package to eligible employees.

Matching Summary

The Charlotte Area Transit System (CATS) is seeking motivated, dependable, and professional Customer Service Representatives for the CATS Transit Center and CATS Call Center.

Salary

$24.00 - $29.20 Commensurate with Experience

Skills & Requirements

Must-have

  • accurate transit service information
  • respond to customer inquiries
  • manage customer concerns and complaints
  • sell and process transit passes
  • perform cash balancing and reconciliation

Nice-to-have

  • strong safety culture
  • teamwork and collaboration
  • courteous and responsive service

Key Requirements

  • High School diploma or GED
  • Six months customer service call center experience
  • Minimum typing speed of 40 WPM
  • Ability to stand, walk, bend, kneel, and lift up to 50 lbs.
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter