It Support Specialist L2/l3

ActiveCo Technology Management

Port Coquitlam, BC, Canada
Cad 65,000 - 75,000 py
On-site
Advanced communication skills
Troubleshoot hardware, software, and network issues
Microsoft azure and intune experience
ActiveCo Technology Management is seeking an IT Support Specialist Level 2/3 to provide advanced technical support and customer service. The ideal candidate will have a strong background in IT support, including experience with hardware, software, and network troubleshooting, along with excellent communication skills

Job Summary

  • The IT Support Technician – Level 2 plays a crucial role as the primary point of contact for escalated technical issues.
  • Provide top-notch customer service by addressing and resolving IT issues promptly.
  • This position requires onsite presence at our Port Coquitlam, BC office, along with client site visits throughout Vancouver, BC.

Matching Summary

Match Score: 85

ActiveCo Technology Management is seeking an IT Support Specialist Level 2/3 to provide advanced technical support and customer service. The ideal candidate will have a strong background in IT support, including experience with hardware, software, and network troubleshooting, along with excellent communication skills.

Salary

CAD 65,000 - 75,000

Skills & Requirements

Must-have

  • advanced communication skills
  • troubleshoot hardware, software, and network issues
  • Microsoft Azure and Intune experience
  • server administration experience

Nice-to-have

  • adapt to changes
  • maintain clarity in communication
  • collaborate effectively
  • contribute to knowledge-based articles

Key Requirements

  • 2-3 years end-user support experience
  • Diploma or degree in Information Technology
  • Valid Driver’s License

Work Rights

Not specified

Tailored Resume

Cover Letter