$39,930 - $43,923; not specified; university contr...
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center
Job Summary
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
This position will evaluate incoming work requests, ensure correct information is entered into the system, and route them appropriately for expeditious handling.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Matching Summary
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
Salary
$39,930 - $43,923; Not specified; University contributions to health, dental, life and disability insurance, tuition waivers, 12 holidays, immediate leave accrual, retirement programs
Skills & Requirements
Must-have
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
Administering campus Key Center
Key inventory management
Proactive customer communication
Nice-to-have
Fostering a welcoming climate
Nurturing creativity and discovery
Promoting healthy work-life balance
Creating harmonious working relationships
Key Requirements
High school diploma or equivalent
Two years of specialized experience
General office experience
Demonstrated good customer service skills
Familiarity with FAMIS
Familiarity with Workday
Work Rights
Proof of legal authority to work in the United States