Call Centre Agent

CHUBB FIRE & SECURITY

Nottingham, United Kingdom
£30,534.50 py including shift allowance; not speci...
Fully remote
Monitoring cctv and intruder alarms
Handling inbound & outbound calls
Responding to activated alarms
Security Monitoring Centres (SMC) has opportunities for CCTV Call Centre Agents to join our security monitoring centre team

Job Summary

  • Security Monitoring Centres (SMC) has opportunities for CCTV Call Centre Agents to join our security monitoring centre team.
  • As an Alarm Receiving Call Centre Agent, you will be assisting with the monitoring of, and response to CCTV and intruder alarms, contacting customers and responding with the appropriate course of action.
  • Benefits include a competitive salary including shift allowance, 23 days holiday, enhanced overtime rates, free onsite parking, online GP appointments, and a company pension scheme.

Matching Summary

Security Monitoring Centres (SMC) has opportunities for CCTV Call Centre Agents to join our security monitoring centre team.

Salary

£30,534.50 per annum including shift allowance; Not specified; 23 day holiday per year (rising to 24 days after 5yrs)

Skills & Requirements

Must-have

  • monitoring CCTV and intruder alarms
  • handling inbound & outbound calls
  • responding to activated alarms
  • working shift patterns
  • calm and timely manner

Nice-to-have

  • strong communicator
  • passion for customer service
  • work well on initiative
  • part of a team
  • Health & Wellbeing Resources

Key Requirements

  • SIA badge holders and non-badge holders
  • previous customer service experience
  • commit to shift working

Work Rights

Not specified

Tailored Resume

Cover Letter