Base: not specified; bonus/equity: cash-based ince...
Not specified in the job description.
10 years of itsm experience
Strong working knowledge of itil practices
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management, responsible for developing and governing ITSM practices in alignment with ITIL best practices. The role involves overseeing incident, change, and problem management, ensuring compliance with SOX ITGCs, and driving continual improvement initiatives
Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company designated holidays.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management, responsible for developing and governing ITSM practices in alignment with ITIL best practices. The role involves overseeing incident, change, and problem management, ensuring compliance with SOX ITGCs, and driving continual improvement initiatives.
Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package with immediate eligibility
Skills & Requirements
Must-have
10 years of ITSM experience
Strong working knowledge of ITIL practices
SOX ITGC audit readiness leadership
Incident Change Problem Management oversight
CMDB and service model governance
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience with large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnering with Internal Audit teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of IT Service Management experience
Demonstrated experience with Incident, Change, and Problem Management
Strong working knowledge of SOX ITGCs
Proven ability to lead metric-driven governance models