As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience
Job Summary
As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
You will undertake ongoing reviews in relation to entitlements, payments and medical expenses and provide tailored and empathetic delivery of adverse outcomes to all relevant stakeholders.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
Skills & Requirements
Must-have
Workers Compensation claims management
Personal Injury claims management
Support injured workers
Dispute resolution process
Empathetic customer experience
Nice-to-have
Ongoing support during return-to-work
Learning culture
Long-term career opportunities
Work from home flexibility
Key Requirements
Permanent, full-time position
Strong customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills