Guest Service Associate- Front Office

Hotel Chadstone Melbourne MGallery

Kochi, India
On-site
Front office operations management
Guest service leadership experience
Opera system proficiency required
The role involves managing daily front office operations, supervising staff, and ensuring the highest quality of guest service is delivered

Job Summary

  • The role involves managing daily front office operations, supervising staff, and ensuring the highest quality of guest service is delivered.
  • Candidates must analyze rate variance reports, approve discounts, and coordinate full house situations including overbooking scenarios.
  • The position requires a service-focused personality with proven leadership experience and the ability to handle hotel emergencies efficiently.

Matching Summary

Match Score: 85

The role involves managing daily front office operations, supervising staff, and ensuring the highest quality of guest service is delivered.

Skills & Requirements

Must-have

  • Front office operations management
  • Guest service leadership experience
  • Opera system proficiency required

Nice-to-have

  • Strong networking and communication skills
  • Ability to lead by example
  • Experience with marketing techniques

Key Requirements

  • Previous leadership experience required
  • Prior experience with Opera or related systems
  • Service focused personality essential

Work Rights

Not specified

Tailored Resume

Cover Letter