Patient Relations Specialist, Patient Relations - Full Time - Markham Stouffville Hospital

Oak Valley Health

Markham, Ontario, Canada
B + e range: $50.10 - $65.89; not specified; not s...
Patient and family centered care
Conflict resolution and mediation
Risk mitigation and quality improvement
Oak Valley Health is committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly

Job Summary

  • Oak Valley Health is committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.
  • The Patient Relations Specialist will act as the patient relations liaison working in partnership with Program Managers, Directors and Chiefs to assist patients and families with concerns.
  • Responsibilities include serving as the first point of contact for patient feedback, coordinating concern reviews, mediating conflict, and identifying quality of care/risk/safety issues.

Matching Summary

Oak Valley Health is committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.

Salary

BAND E Range: $50.10 - $65.89; Not specified; Not specified

Skills & Requirements

Must-have

  • Patient and family centered care
  • Conflict resolution and mediation
  • Risk mitigation and quality improvement
  • Excellent Care for All Act knowledge
  • RL6 Feedback database management

Nice-to-have

  • Compassionate and courageous demeanor
  • Team player with strong communication
  • Self-directed and organized leader
  • Commitment to professional development

Key Requirements

  • Health Related degree (Masters preferred)
  • Minimum 5 years related hospital experience
  • Experience with Patient Relations preferred
  • Proficiency in MS Office and RL6 Software

Work Rights

Not specified

Tailored Resume

Cover Letter