As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, credit applications, financial health checks, and providing education on digital banking options.
CommBank is committed to supporting Aboriginal and/or Torres Strait Islander Peoples and offers professional and personal community support through its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
Account maintenance and credit processing
Financial health assessments
In-branch and digital banking support
Risk-adverse process adherence
Nice-to-have
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and solution provision
Customer-centric approach
Experience in busy retail environment
Interest in career growth with CommBank
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for part-time roster (18 hours/week)
Ability to complete online assessment and/or digital interview