This role will carry out the effective and efficient everyday technology operations for WPP ET, acting as a trusted pair of hands for level 1 and 2 issues and assisting with project work when needed
Job Summary
This role will carry out the effective and efficient everyday technology operations for WPP ET, acting as a trusted pair of hands for level 1 and 2 issues and assisting with project work when needed.
Deliver world-class, on-site support services to WPP employees, agencies, and visiting clients, ensuring IT deskside operations and standard technology services are delivered and supported.
We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry, providing challenging and stimulating work with passionate, inspired people.
Matching Summary
This role will carry out the effective and efficient everyday technology operations for WPP ET, acting as a trusted pair of hands for level 1 and 2 issues and assisting with project work when needed.
Skills & Requirements
Must-have
On-site support services
Level 1 and 2 incident management
User account administration
Asset management
Cross-platform experience (Windows and Mac)
AV technology knowledge
Nice-to-have
Customer-centred culture
Empathize and communicate effectively
Build excellent relationships
Can-do attitude
Creative problem solvers
Key Requirements
3 – 5 years in IT help desk / desk side support
Excellent problem-solving skills
Able to manage time effectively
Able to maintain professional demeanor under stress