Job Summary

• You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met.
• As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes.
• You will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

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Skills & Requirements

Key Requirements

• experience in specific process area
• experience in shared service organization
• process design and mapping experience
• business requirement gathering experience
• communicating effectively
• applying interpersonal skills

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