Supports the grant administration team in implementing the WSS scheme (Basic and Level Up) to support work skills upgrading of Singaporean lower-wage workers. This includes supporting the implementation of WSS (Level Up) for go-live by early 2026 and the business-as-usual for WSS (Basic) as follows: Overall programme management, working with various stakeholders to ensure (i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed). Support the projection of budget requirements and reporting of budget utilisation at regular intervals Manage the WSS outsource service provider to ensure services delivered are up to standard. Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements. Project Participation: Participate in cross-division projects to contribute to the organisation's strategic objectives; Any other duties and ad-hoc projects as assigned. Requirements Experience: Experience in grants administration, data analytics and customer service will be advantageous Knowledge/Skills: Strong analytical and critical thinking skills Good project management and problem-solving skills Understand public governance and its principles, particularly in grants management policies and procedures Excellent communication skills Proficient with MS Word, Excel and PowerPoint; Any of the following relevant competencies and skills will also be advantageous: -