The North American Director Customer Experience will be responsible for the overall customer experience and delivery of services across our North American campuses, maintaining consistency and leveraging scale as Vantage continues to grow
Job Summary
The North American Director Customer Experience will be responsible for the overall customer experience and delivery of services across our North American campuses, maintaining consistency and leveraging scale as Vantage continues to grow.
This position will drive the development of additional and/or improved standards from customer account management to budgeting to help with our overall scaling efforts and will peer with our Director of Business Operations and Site Reliability to assist improving our customer experience, site reliability and business operations.
Vantage Data Centers offers a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations, with a culture of 'No Ego and No Arrogance' focused on building each other up and finding joy in work.
Matching Summary
The North American Director Customer Experience will be responsible for the overall customer experience and delivery of services across our North American campuses, maintaining consistency and leveraging scale as Vantage continues to grow.
Salary
Base: $180,000 -200,000; Bonus/Equity: Bonus; Benefits: Medical, dental, vision, 401k with match, paid time off
Skills & Requirements
Must-have
Customer lifecycle management
Data center operations
Technical account management
Service level agreements (SLAs)
Process improvement initiatives
Budget creation and management
Nice-to-have
Collaborative team environment
Continuous improvement culture
Innovation and professional growth
Inter-departmental collaboration
Key Requirements
7+ years in data center operations
7+ years people management experience
Bachelor's degree in engineering discipline preferred