Production operations for internally built platforms
Incident management, escalation, and rca practices
Technical owner for all external integrations
Lead Platform Operations & Support Function to ensure high availability, performance, and reliability of mission-critical systems
Job Summary
Lead Platform Operations & Support Function to ensure high availability, performance, and reliability of mission-critical systems.
Own Integration & External Partner Operations, acting as the technical owner for all external integrations.
Work on large-scale, real-world platforms with immediate operational impact and be part of a trusted core team supporting mission-critical airline and travel commerce systems.
Matching Summary
Lead Platform Operations & Support Function to ensure high availability, performance, and reliability of mission-critical systems.
Skills & Requirements
Must-have
production operations for internally built platforms
incident management, escalation, and RCA practices
technical owner for all external integrations
API integrations and certification
logging, monitoring, and alerting tools
troubleshoot complex integration issues
Nice-to-have
calm, methodical, and disciplined under pressure
strong sense of ownership
continuous improvement mindset
comfort operating in complex environments
Key Requirements
6+ years of experience in system support
3+ years in team leadership
Degree in Computer Science, Engineering, Information Systems