Journey Design Manager

Nuffield Health

London, United Kingdom
Competitive salary available depending on experien...
Hybrid
Proven experience in journey design
Customer experience mapping expertise
Omnichannel journey principles knowledge
This role serves as the strategic voice of the customer across Nuffield Health's digital gym and web re-platforming programme

Job Summary

  • This role serves as the strategic voice of the customer across Nuffield Health's digital gym and web re-platforming programme.
  • The successful candidate will lead end-to-end customer experience design, ensuring seamless interactions aligned with business objectives.
  • Nuffield Health offers a competitive salary, hybrid working options, and a benefits package including free gym membership and health assessments.

Matching Summary

This role serves as the strategic voice of the customer across Nuffield Health's digital gym and web re-platforming programme.

Salary

Competitive salary available depending on experience; Not specified; Free gym membership, health assessments, retail discounts, pension options

Skills & Requirements

Must-have

  • Proven experience in journey design
  • Customer experience mapping expertise
  • Omnichannel journey principles knowledge
  • Book buy and pay journey ownership
  • Senior stakeholder engagement skills
  • Technology roadmap collaboration

Nice-to-have

  • Passion for innovation and continuous improvement
  • Storytelling and empathy communication
  • Experience with Mural tool
  • Research into emerging best practices

Key Requirements

  • Proven experience in service design
  • Strong understanding of customer-centric principles
  • Ability to influence senior stakeholders

Work Rights

Not specified

Tailored Resume

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