Officer / Senior Officer, Customer Platforms Commercialization

Manulife

Hong Kong, Hong Kong
Hybrid
Digital customer platforms
Stakeholder collaboration
Business requirement development
Support digital, customer-centric initiatives to enhance customer experience and strengthen purchase intent through digitization and personalization efforts

Job Summary

  • Support digital, customer-centric initiatives to enhance customer experience and strengthen purchase intent through digitization and personalization efforts.
  • Collaborate with cross-functional stakeholders to define and deliver commercialization capabilities that enhance digital customer platforms and drive business value.
  • Empower you to learn and grow the career you want in a flexible environment where well-being and inclusion are prioritized.

Matching Summary

Support digital, customer-centric initiatives to enhance customer experience and strengthen purchase intent through digitization and personalization efforts.

Skills & Requirements

Must-have

  • digital customer platforms
  • stakeholder collaboration
  • business requirement development
  • end-to-end testing
  • operational protocol execution
  • platform performance monitoring
  • data analytics and tagging

Nice-to-have

  • customer-centric mindset
  • adaptable team player
  • problem-solving skills
  • interest in digital platforms
  • fast-paced environment adaptability

Key Requirements

  • Bachelor's degree in Business, Marketing, Information Systems, Data Analytics, or related disciplines
  • 1-3 years of experience in digital platforms, product operations, business analysis, data analytics, or related roles
  • Experience working with cross-functional teams
  • Familiarity with UAT, requirement gathering, or operational process execution preferred
  • Basic understanding of data tagging, event tracking, or data structure concepts
  • Hands-on experience with Excel, dashboards, or analytics tools is a plus

Work Rights

Not specified

Tailored Resume

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