Manager, Chargeback Intelligence

Signifyd

Mexico City, Mexico
On-site
Chargeback investigations team management
Root cause analysis of inefficiencies
Data analysis for risk and opportunity identification
Manage a team of analysts and subject matter experts within the Chargeback Investigations team

Job Summary

  • Manage a team of analysts and subject matter experts within the Chargeback Investigations team.
  • Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement.
  • This is a high-impact role that offers tremendous opportunities for growth, learning and leadership.

Matching Summary

Manage a team of analysts and subject matter experts within the Chargeback Investigations team.

Skills & Requirements

Must-have

  • Chargeback investigations team management
  • Root cause analysis of inefficiencies
  • Data analysis for risk and opportunity identification
  • Customer-focused advocacy
  • Cross-functional collaboration
  • LATAM ecommerce payments landscape understanding

Nice-to-have

  • Thought leadership in process improvement
  • Senior leadership engagement
  • Customer and external issue escalation response
  • Ad hoc report design for trend identification

Key Requirements

  • 3+ years previous management experience in chargeback management
  • Track record of leading, empowering, and growing a team
  • Experience working on payments or tech-related projects
  • Experience leading departmental and enterprise-wide projects
  • Strong understanding of ecommerce payments landscape in LATAM
  • Bilingual in English and Spanish or Portuguese

Work Rights

Not specified

Tailored Resume

Cover Letter