Dependent on experience; up to 20% performance-bas...
Hybrid (2 days on-site per week)
2+ years customer support experience
Experience with video calls live chat email
Strong written and verbal communication skills
BrightLocal is seeking a Customer Support Executive to enhance customer experience as the company grows its global platform. Ideal candidates will have experience in customer support, particularly in SaaS, and strong communication skills, along with a passion for delivering exceptional service
Job Summary
Join BrightLocal at an exciting stage of growth as we scale our platform and global customer base.
Deliver high-quality customer support via pre-booked calls, live chat, and email while onboarding new customers.
Enjoy benefits including up to 20% performance-based bonus, hybrid working, and £1000 per annum learning budget.
Matching Summary
Match Score: 85
BrightLocal is seeking a Customer Support Executive to enhance customer experience as the company grows its global platform. Ideal candidates will have experience in customer support, particularly in SaaS, and strong communication skills, along with a passion for delivering exceptional service.
Salary
Dependent on experience; Up to 20% performance-based bonus (10% company + 10% team); Benefits: 25 days holiday + bank holidays + birthday off; 3 duvet days; Vitality Healthcare; £1000 learning budget
Skills & Requirements
Must-have
2+ years customer support experience
Experience with video calls live chat email
Strong written and verbal communication skills
Cloud-based tools like Google Workspace
Ability to work independently in fast-paced environment
Nice-to-have
Experience in SEO or digital marketing support
Familiarity with Zendesk or Intercom tools
Previous experience in a SaaS environment
Positive friendly and professional approach
Proactive adaptable and eager to learn
Key Requirements
2+ years in customer support or front-line service role