System Support Analyst

WE-PLUS PTE. LTD.

Singapore
Not specified (assumed hybrid based on regional support requirements).
2nd level support of omni retail systems
Pos and crm data integration experience
Troubleshooting technical issues in retail
WE-PLUS PTE. LTD. is seeking a Regional Omni-Retail System Support Analyst to enhance the performance of omni-channel retail systems across APAC. The ideal candidate will have a strong background in retail systems support, excellent communication skills, and the ability to work with diverse teams

Job Summary

  • This regional role supports over 1690 POS terminals across more than 14 beauty brands in over 10 Asia Pacific markets.
  • The incumbent acts as the primary L2 support contact for omni-channel retail systems, coordinating with vendors and cross-functional teams.
  • Candidates must possess a strong blend of technical skills in POS/CRM environments and a deep understanding of retail operations.

Matching Summary

Match Score: 85

WE-PLUS PTE. LTD. is seeking a Regional Omni-Retail System Support Analyst to enhance the performance of omni-channel retail systems across APAC. The ideal candidate will have a strong background in retail systems support, excellent communication skills, and the ability to work with diverse teams.

Skills & Requirements

Must-have

  • 2nd level support of Omni Retail Systems
  • POS and CRM data integration experience
  • Troubleshooting technical issues in retail
  • MS SQL and Web Services knowledge
  • Power BI reporting and analysis

Nice-to-have

  • Strong business background in retail
  • Excellent spoken English communication
  • Good command of Mandarin language
  • Willingness to travel within APAC region
  • Experience with multi-brand organizations

Key Requirements

  • Bachelor's degree in IT, CS, or Business Administration
  • Minimum 2 years of experience in retail systems support
  • Functional understanding of retail and wholesale business processes

Work Rights

Not specified

Tailored Resume

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