Wolters Kluwer is seeking a Senior Customer Success Specialist to join their CPESG team, focused on optimizing client outcomes through CCH Tagetik CPM solutions. The role emphasizes managing complex customer relationships, leading onboarding initiatives, and driving continuous improvement in customer engagement and satisfaction
Job Summary
This role focuses on managing complex customer relationships and acting as a trusted advisor for financial and ESG performance management initiatives.
The successful candidate will lead advanced onboarding programs and serve as the primary escalation point for high-priority customer issues.
Candidates must demonstrate a proactive nature with high accountability to drive retention, growth, and value realization strategies.
Matching Summary
Match Score: 85
Wolters Kluwer is seeking a Senior Customer Success Specialist to join their CPESG team, focused on optimizing client outcomes through CCH Tagetik CPM solutions. The role emphasizes managing complex customer relationships, leading onboarding initiatives, and driving continuous improvement in customer engagement and satisfaction.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
CCH Tagetik CPM solutions expertise
Financial and ESG performance management
Advanced customer onboarding leadership
CRM and customer success platform proficiency
Executive stakeholder communication skills
Nice-to-have
Proactive problem-solving mentality
Cross-functional collaboration experience
Regional user group event organization
Strong analytical thinking abilities
Flexible and supportive teamwork approach
Key Requirements
Experience with CCH Tagetik CPM products
Understanding of financial and ESG data analysis
Proficiency in CRM systems usage
Ability to engage with finance leaders and executives