Base: $126,000 to $201,000; bonus/equity: annual i...
On-site
Oversee full lifecycle of strategy, execution, adoption, and value delivery
Drive clinical, operational, and financial improvements
Develop and manage data-driven customer success roadmap
Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem
Job Summary
Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem.
Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account.
Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.
Matching Summary
Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem.
Salary
Base: $126,000 to $201,000; Bonus/Equity: Annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: Comprehensive Philips Total Rewards benefits program
Skills & Requirements
Must-have
Oversee full lifecycle of strategy, execution, adoption, and value delivery
Drive clinical, operational, and financial improvements
Develop and manage data-driven customer success roadmap
Collaborate with Sales, Services, and S&SD teams
Serve as a trusted advisor linking customer objectives to Philips portfolio
Nice-to-have
Expand Philips' presence within the account
Secure renewals and grow existing agreements
Transition customers to higher-value offerings
Key Requirements
5+ years experience in CRM, Customer Success, or Clinical Transformation
Hospital healthcare or med device experience required
Bachelor's or Master's degree in business or CRM, or 9+ years related experience
Must reside in or within commuting distance to San Diego or Los Angeles, CA