Associate, Payroll Client Services - Sat- Wed - Amer

timetogo.international

Remote
$19,650 - $44,200 usd; not specified; not specifie...
Remote
Payroll customer service experience
Regulatory payroll knowledge
Customer issue resolution
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

$19,650 - $44,200 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Regulatory payroll knowledge
  • Customer issue resolution
  • Collaboration with internal teams
  • Documentation and knowledge sharing

Nice-to-have

  • Innovation and future-focused culture
  • Continuous learning and development
  • Global impact on the future of work

Key Requirements

  • Experience in a payroll customer service role
  • Robust understanding of regulatory requirements
  • Experience with Zendesk, Slack, and Notion
  • Ability to manage multiple priorities
  • Keen interest in enhancing payroll expertise

Work Rights

Not specified

Tailored Resume

Cover Letter