Associate Director, Medical Information, Philippines

ProPharma

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Medical information call handling
Global standard operating procedures
Quality assurance programs
** ProPharma is seeking an Associate Director of Medical Information in the Philippines to lead medical information call handling teams, manage client expectations, and oversee operations in alignment with company objectives. The ideal candidate will have significant experience in contact center environments and leadership, preferably within the pharmaceutical industry, while also possessing strong project management and communication skills. **

Job Summary

  • Develop and implement strategy for managing Medical Information teams in alignment with ProPharma goals and objectives.
  • Oversee the overall function of Medical Information call handling teams, ensuring alignment with global and regional SOPs.
  • ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate partners’ drug and device programs.

Matching Summary

Match Score: 75

** ProPharma is seeking an Associate Director of Medical Information in the Philippines to lead medical information call handling teams, manage client expectations, and oversee operations in alignment with company objectives. The ideal candidate will have significant experience in contact center environments and leadership, preferably within the pharmaceutical industry, while also possessing strong project management and communication skills. **

Skills & Requirements

Must-have

  • Medical Information call handling
  • global Standard Operating Procedures
  • Quality Assurance programs
  • client and regulatory audits
  • organizational and project management skills
  • service-oriented approach

Nice-to-have

  • entrepreneurial spirit
  • flexible and proactive
  • analytical expertise
  • innovative, collaborative spirit

Key Requirements

  • Bachelor’s degree or higher
  • 5+ years contact center experience
  • 3+ years leadership level contact center experience
  • Prior experience in Medical/Drug Information
  • Prior experience in contact center in highly regulated industry

Work Rights

Not specified

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