Policy Service Officer I

QBE North America

Not specified (assumed office-based)
Customer service via phone calls
Billing inquiry resolution
Regulatory compliance adherence
QBE North America is seeking a Policy Service Officer I to provide customer service support related to policy inquiries and billing issues. The role involves effective communication with customers and stakeholders, ensuring compliance with regulations, and maintaining high-quality service

Job Summary

  • The role involves providing comprehensive customer service by answering questions regarding products, processes, and policies for customers and underwriters.
  • Employees are responsible for ensuring 100% regulatory compliance with laws and industry codes while managing policy issuance and renewals.
  • The position requires maintaining good working relationships with stakeholders and resolving billing inquiries in a timely manner.

Matching Summary

Match Score: 75

QBE North America is seeking a Policy Service Officer I to provide customer service support related to policy inquiries and billing issues. The role involves effective communication with customers and stakeholders, ensuring compliance with regulations, and maintaining high-quality service.

Skills & Requirements

Must-have

  • Customer service via phone calls
  • Billing inquiry resolution
  • Regulatory compliance adherence
  • Policy issuance processing
  • Stakeholder communication

Nice-to-have

  • Call centre experience in insurance
  • Banking industry billing responsibilities
  • BPO industry shifting schedules
  • Personalized quality service delivery
  • Quality audit check execution

Key Requirements

  • Tertiary Degree or equivalent combination of education and work experience
  • Some relevant work experience required
  • Territory qualified preferred
  • Vocational/Technical qualification or equivalent work experience preferred

Work Rights

Not specified

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