Not specified (assumed to be hybrid based on industry standards).
Customer datasets and analytics platforms
Insight-rich reporting and actionable recommendations
Customer insight research and data gathering
ING is seeking a Customer Insights & Data Analyst to transform customer data into actionable insights that drive strategic decisions. The ideal candidate will have a strong analytical background, experience in SQL, and a passion for enhancing customer experience
Job Summary
Transform complex findings into smart, insight‑rich reporting and clear, actionable recommendations that guide strategic decisions across the organisation.
Be the ambassador of the "voice of the customer," amplifying insights across the business.
You’ll get: Access to ING’s Analytics Academy & CX (PACE) training Opportunities to lead high-impact, visible projects.
Matching Summary
Match Score: 85
ING is seeking a Customer Insights & Data Analyst to transform customer data into actionable insights that drive strategic decisions. The ideal candidate will have a strong analytical background, experience in SQL, and a passion for enhancing customer experience.
Skills & Requirements
Must-have
Customer datasets and analytics platforms
Insight-rich reporting and actionable recommendations
Customer insight research and data gathering
Present insight using strong visualizations
Experience in SQL is a must
Nice-to-have
Customer-focused, team player, organized, flexible
Curious, love solving puzzles
Challenging the status quo
Customer-obsessed, high-energy, impact-driven team
Key Requirements
Proven experience analyzing data and interpreting results
Comfortable presenting and articulating insights internally
Experience with research, experimentation or customer insights a bonus
Excellent level of English, and Dutch and/or French