Xchanging software europe limited application tools
Team leadership and performance management
The role involves managing a support team that utilizes SQL Server, Oracle, and Xchanging Software Europe limited tools to resolve issues across international insurance markets
Job Summary
The role involves managing a support team that utilizes SQL Server, Oracle, and Xchanging Software Europe limited tools to resolve issues across international insurance markets.
Key responsibilities include ensuring contractual SLA compliance, managing monthly reporting and invoicing, and acting as the primary point of contact for client managers.
The position requires strong leadership skills to oversee team administration, conduct performance reviews, and facilitate continuous service improvement through training and process development.
Matching Summary
The role involves managing a support team that utilizes SQL Server, Oracle, and Xchanging Software Europe limited tools to resolve issues across international insurance markets.
Skills & Requirements
Must-have
SQL Server and Oracle database management
Xchanging Software Europe limited application tools
Team leadership and performance management
Contractual SLA compliance and monitoring
Client invoicing and revenue forecasting
Insurance industry practices knowledge
Nice-to-have
Experience in BA or second line software support
Ability to conceptualize complex system architectures
Strong motivational and interpersonal skills
Willingness to travel domestically and internationally
Experience with Development QA and UAT testing
Key Requirements
Minimum 2 years experience in insurance industry practices
Proven track record of managing teams effectively
Excellent communication and presentation skills
Ability to work shift patterns covering core support hours