Customer Care Manager - Home Care

Healthcare Australia

Port Macquarie, Australia
On-site
Client relationship management
Personalised care plans
Service delivery monitoring
You will serve as the primary point of contact for both new and existing home care clients, guiding them through their aged care journey with empathy, professionalism, and expertise

Job Summary

  • You will serve as the primary point of contact for both new and existing home care clients, guiding them through their aged care journey with empathy, professionalism, and expertise.
  • Act as the main point of contact for clients, delivering exceptional service and tailored home care solutions through a mix of face-to-face visits (utilising your own vehicle for travel) and phone-based check-ins.
  • With HCA you’ll be rewarded with: A fabulous discount on BUPA Private health Insurance – 7%! Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance.

Matching Summary

You will serve as the primary point of contact for both new and existing home care clients, guiding them through their aged care journey with empathy, professionalism, and expertise.

Skills & Requirements

Must-have

  • Client relationship management
  • Personalised care plans
  • Service delivery monitoring
  • Stakeholder management
  • Face-to-face client visits

Nice-to-have

  • Compassionate
  • Proactive
  • Empathy
  • Professionalism
  • Work-life balance

Key Requirements

  • Experience in Account Management
  • Experience in Service Coordination
  • Experience in Rostering Coordination
  • Experience in Care Coordination
  • Experience in Client Services
  • Experience in healthcare, NDIS or aged care
  • Enrolled Nurses (ENs) encouraged
  • Registered Nurses (RNs) encouraged
  • Own vehicle for travel

Work Rights

Not specified

Tailored Resume

Cover Letter