It Application And Service Support Officer

Australian Financial Complaints Authority

Sydney, Australia
On-site
Case management system support
Tier 1 business-critical applications
It helpdesk operations
As a not-for-profit and progressive financial ombudsman, AFCA is championing positive change by delivering world-class, independent complaints resolution for Australians

Job Summary

  • As a not-for-profit and progressive financial ombudsman, AFCA is championing positive change by delivering world-class, independent complaints resolution for Australians.
  • You’ll be the go-to escalation point for incident and request management in Information Services, specialising in the Case Management System and other Tier 1 business-critical applications.
  • AFCA offers flexible work options, thoughtful benefits, opportunities to deepen expertise, and fosters a diverse, caring culture where people feel the difference of belonging.

Matching Summary

As a not-for-profit and progressive financial ombudsman, AFCA is championing positive change by delivering world-class, independent complaints resolution for Australians.

Skills & Requirements

Must-have

  • Case Management System support
  • Tier 1 business-critical applications
  • IT Helpdesk operations
  • Incident and request management
  • End user computing support
  • Active Directory administration
  • Basic network management

Nice-to-have

  • Customer-centric approach
  • Progressive thinking
  • Accountability and resilience
  • Inclusive leadership
  • Flexible work options
  • Thoughtful benefits
  • Diverse, caring culture

Key Requirements

  • ITIL framework familiarity
  • Foundation certification
  • IP telephony systems experience
  • Enterprise applications experience
  • Cloud facilities experience

Work Rights

Not specified

Tailored Resume

Cover Letter