Experience in customer facing remote or face-to-face role
This onsite role at Hewlett Packard Enterprise involves validating customer entitlements and managing service requests through various access channels
Job Summary
This onsite role at Hewlett Packard Enterprise involves validating customer entitlements and managing service requests through various access channels.
The position requires monitoring service events for compliance while providing resolution based on analysis of customer feedback and statistics.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing along with programs for personal and professional development.
Matching Summary
This onsite role at Hewlett Packard Enterprise involves validating customer entitlements and managing service requests through various access channels.
Skills & Requirements
Must-have
Bachelor's degree with 3-5 years experience
Superior written and verbal communication skills
Experience in customer facing remote or face-to-face role
Computer proficiency and data entry accuracy
Experience in call routing and case logging systems
Nice-to-have
Ability to mentor and train new agents
Strong problem-solving and critical thinking skills