Contact Center Specialty Service Representative - Mortgage

M&T Bank

Bridgeport, Connecticut, United States of America
Base: $22.79 - $37.99 hourly; bonus/equity: not sp...
4d onsite
On-site work for first 6 months
Open availability monday-friday 8:30am-9pm est
Strong telephone and communication skills
The role serves as the voice of the bank by providing outstanding service experiences for inbound and outbound customer servicing events

Job Summary

  • The role serves as the voice of the bank by providing outstanding service experiences for inbound and outbound customer servicing events.
  • Employees are required to be on-site for the first six months before transitioning to a hybrid schedule of four days in-office and one day remote.
  • The position involves identifying opportunities to cross-sell bank products while resolving customer complaints and adhering to risk and regulatory standards.

Matching Summary

The role serves as the voice of the bank by providing outstanding service experiences for inbound and outbound customer servicing events.

Salary

Base: $22.79 - $37.99 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • On-site work for first 6 months
  • Open availability Monday-Friday 8:30AM-9PM EST
  • Strong telephone and communication skills

Nice-to-have

  • Experience in fast-paced banking environment
  • Knowledge of multiple bank products
  • Mentoring new hire agents

Key Requirements

  • High school diploma or equivalent (GED)
  • Minimum 2 years customer service or bank experience
  • Basic familiarity with personal computers

Work Rights

Not specified

Tailored Resume

Cover Letter