Salesforce Support Analyst

Johnson Controls Inc

Pune, India
Not specified (assumed flexible)
3+ years salesforce support experience
Salesforce administrator certification
Apex and lightning web components development
Johnson Controls Inc is seeking a Salesforce Support Analyst in Pune, India, to provide Tier 2 support for their CRM systems. The role focuses on incident management, system enhancements, and collaboration with development teams to optimize Salesforce functionality

Job Summary

  • The role involves providing day-to-day support for the Salesforce CRM system by troubleshooting incidents and resolving them within SLAs.
  • Candidates will collaborate with development teams to support deployments, participate in Agile projects, and assist in testing new features.
  • The position requires managing demanding stakeholders with clear communication while balancing customer needs with company policies.

Matching Summary

Match Score: 85

Johnson Controls Inc is seeking a Salesforce Support Analyst in Pune, India, to provide Tier 2 support for their CRM systems. The role focuses on incident management, system enhancements, and collaboration with development teams to optimize Salesforce functionality.

Skills & Requirements

Must-have

  • 3+ years Salesforce support experience
  • Salesforce Administrator Certification
  • Apex and Lightning Web Components development
  • ServiceNow ticket management
  • Agile project collaboration

Nice-to-have

  • Mulesoft integration experience
  • Heroku platform knowledge
  • Proactive system performance monitoring
  • Knowledge base article creation
  • Global stakeholder communication skills

Key Requirements

  • 3+ years Salesforce support experience
  • Salesforce Administrator Certification required
  • Fluent English proficiency required

Work Rights

Not specified

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