Senior Manager, Product Management - Customer Services & Strategy (us Card)

Capital One

Riverwoods, IL, US
Riverwoods, il: $182,500 - $208,300; chicago, il: ...
Not specified
Product management
Customer experience
Data-driven initiatives
Capital One is seeking a Senior Manager of Product Management for its Customer Services & Strategy team within the US Card division. The ideal candidate will have a strong background in product management, particularly in translating business strategy into consumer-facing digital products, and will play a pivotal role in enhancing customer experiences through innovative technology solutions

Job Summary

  • Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
  • The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service.
  • Senior Managers at Capital One are the first level of People Leadership, and vital to leading our teams and overall product strategy.

Matching Summary

Match Score: 85

Capital One is seeking a Senior Manager of Product Management for its Customer Services & Strategy team within the US Card division. The ideal candidate will have a strong background in product management, particularly in translating business strategy into consumer-facing digital products, and will play a pivotal role in enhancing customer experiences through innovative technology solutions.

Salary

Riverwoods, IL: $182,500 - $208,300; Chicago, IL: $182,500 - $208,300; McLean, VA: $200,700 - $229,100; New York, NY: $219,000 - $249,900; Richmond, VA: $182,500 - $208,300; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Product Management
  • Customer Experience
  • Data-driven initiatives
  • Technology-led initiatives
  • People Leadership

Nice-to-have

  • Reimagining the status quo
  • Innovative and sustainable customer experiences
  • Personalized, empathetic service
  • Transformational Leadership

Key Requirements

  • 5 years of experience in Product Management
  • Bachelor's Degree in a quantitative field
  • Master's Degree in a quantitative field or MBA with quantitative concentration

Work Rights

Not specified

Tailored Resume

Cover Letter