A. James Clark School of Engineering at the University of Maryland
College Park, Maryland, US
Base: $75,000-95,000; bonus/equity: not specified;...
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End-user application support
Troubleshoot and analyze issues
Coordinate bug fixes and new requests
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The A. James Clark School of Engineering at the University of Maryland is seeking a Customer Support Specialist to provide technical support for their advanced transportation technology products. The ideal candidate will possess strong communication skills, a proactive attitude, and a passion for customer service, while working in a fully remote environment.
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Job Summary
The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning.
The CATT Lab is looking for an engaging Customer Support Specialist to grow our customer success capability.
We believe varied perspectives build better products, are proud to have a diverse team, and encourage people of all backgrounds to apply.
Matching Summary
Match Score: 75
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The A. James Clark School of Engineering at the University of Maryland is seeking a Customer Support Specialist to provide technical support for their advanced transportation technology products. The ideal candidate will possess strong communication skills, a proactive attitude, and a passion for customer service, while working in a fully remote environment.
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Salary
Base: $75,000-95,000; Bonus/Equity: Not specified; Benefits: For more information on Regular Faculty benefits, select this link
Skills & Requirements
Must-have
End-user application support
Troubleshoot and analyze issues
Coordinate bug fixes and new requests
Create knowledge base content
Advocate for customer delight features
Excellent verbal and written communication
Advanced computer skills
Nice-to-have
Passion for excellence and integrity
Thrive in a fast-paced environment
Outgoing and confident individual
Highly motivated self-starter
Varied perspectives build better products
Key Requirements
Bachelor’s degree or equivalent work experience
1+ years of experience using a support ticketing system
2+ years of enterprise software support experience
Ability to communicate technical information in non-technical terms
Analytical and troubleshooting skills
Demonstrated professional writing skills
Proven ability to be detail-oriented
Handle a heavy workload in a fast paced environment
Excellent organizational and time management skills