Technical Customer Support Specialist

Becton, Dickinson, and Company

Salt Lake City, UT, USA
Fully remote
High school diploma or ged
1 year related experience
Good communication skills
Becton, Dickinson, and Company is seeking a Technical Customer Support Specialist for its Salt Lake City location, focusing on troubleshooting and supporting medical devices. The role requires strong communication skills and customer service experience, with the opportunity to work in a collaborative environment

Job Summary

  • This position performs interactive troubleshooting on BD owned and customer owned Capital Equipment and completes the complaint file.
  • The role involves documenting complaints and service requests while verifying inventory and redirecting equipment to appropriate Service Centers.
  • BD prioritizes on-site collaboration with a minimum of 4 days in-office presence per week to foster creativity and innovation.

Matching Summary

Match Score: 75

Becton, Dickinson, and Company is seeking a Technical Customer Support Specialist for its Salt Lake City location, focusing on troubleshooting and supporting medical devices. The role requires strong communication skills and customer service experience, with the opportunity to work in a collaborative environment.

Skills & Requirements

Must-have

  • High school diploma or GED
  • 1 year related experience
  • Good communication skills
  • Word processing and spreadsheets
  • Strong telephone skills

Nice-to-have

  • Prior regulated industry experience
  • Knowledge of medical terminology
  • Ability to handle irate customers
  • Experience with sales representatives

Key Requirements

  • High school diploma or GED
  • Minimum 1 year experience in related area
  • Demonstrated customer service experience

Work Rights

Not specified

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