Axs _contact Center Representative I

AXS

Frisco, TX, US
Base: $18.00; bonus/equity: not eligible for bonus...
On-site
Manage large amounts of inbound calls
Handle charge by phone
Strong phone and verbal communication skills
AXS connects fans with the artists and teams they love, selling millions of tickets to thousands of incredible events

Job Summary

  • AXS connects fans with the artists and teams they love, selling millions of tickets to thousands of incredible events.
  • Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 90% and talk time goal of 8:30 minutes.
  • We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, and 401k Plan.

Matching Summary

AXS connects fans with the artists and teams they love, selling millions of tickets to thousands of incredible events.

Salary

Base: $18.00; Bonus/Equity: Not eligible for bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Manage large amounts of inbound calls
  • Handle charge by phone
  • Strong phone and verbal communication skills
  • Active listening
  • Customer focus and adaptability

Nice-to-have

  • Bilingual (English and Spanish)
  • Contact center certifications

Key Requirements

  • Two years plus previous experience in a customer support role
  • Track record of exceeding performance metrics
  • Familiarity with CRM, Workforce systems and practices
  • Ability to multi-task, set priorities and manage time effectively
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter