Professional, Product Support

Jll Com Au

Ciudad de Mexico, MEX
Fully remote
Product subject matter expertise
User issue resolution
Real-time collaboration us business hours
JLL empowers you to shape a brighter way by combining world class services, advisory and technology for clients in real estate

Job Summary

  • JLL empowers you to shape a brighter way by combining world class services, advisory and technology for clients in real estate.
  • The Product Specialist supports specific products by providing expertise, resolving user issues, and improving technology through product delivery processes.
  • This remote role requires availability during US business hours and involves collaboration with US colleagues to ensure seamless user experience and continuous improvement.

Matching Summary

JLL empowers you to shape a brighter way by combining world class services, advisory and technology for clients in real estate.

Skills & Requirements

Must-have

  • Product subject matter expertise
  • User issue resolution
  • Real-time collaboration US business hours
  • UAT testing and product delivery
  • Customer support excellence
  • Generative AI prompt creation

Nice-to-have

  • Continuous learning commitment
  • Strong communication skills
  • Organizational and problem solving skills
  • Team player and independent worker

Key Requirements

  • 1-2+ years product support experience
  • 2+ years experience in supported business lines
  • Availability during US business hours (EST/PST)

Work Rights

Availability during US business hours required

Tailored Resume

Cover Letter