As a Business Systems Operations Specialist, you will be responsible for managing the timely activation, provisioning, and deactivation/deprovisioning of our customers' Braze dashboard instances, as well as associated Braze products and services, and governing access to various features of the Braze platform
Job Summary
As a Business Systems Operations Specialist, you will be responsible for managing the timely activation, provisioning, and deactivation/deprovisioning of our customers' Braze dashboard instances, as well as associated Braze products and services, and governing access to various features of the Braze platform.
Key responsibilities include customer dashboard management, feature access governance, internal operational support, cross-team alignment, documentation creation, process adherence and improvement, and training & education.
Braze offers comprehensive benefits such as competitive compensation, flexible paid time off, comprehensive benefit plans, and professional development opportunities.
Matching Summary
As a Business Systems Operations Specialist, you will be responsible for managing the timely activation, provisioning, and deactivation/deprovisioning of our customers' Braze dashboard instances, as well as associated Braze products and services, and governing access to various features of the Braze platform.
Skills & Requirements
Must-have
Customer dashboard management
Feature access governance
Internal operational support
Cross-team alignment
Documentation creation
Process adherence and improvement
Nice-to-have
Customer centricity
High level of accuracy
Excellent communication skills
Ability to work effectively
Strong organizational skills
Flexibility to adapt
Commitment to high ethical standards
Strong analytical skills
Key Requirements
3+ years of experience in customer operations or support
Strong understanding of customer engagement platforms