Customer Success Manager

Epicor

Poland
Not specified (assumed on-site or hybrid based on role requirements)
Customer relationship management
Product adoption guidance
Customer needs advocacy
Epicor is seeking a Customer Success Manager based in Poland, responsible for fostering strong relationships with customers and ensuring they maximize the value of the company's EDI software solutions. The role emphasizes collaboration with internal teams, proactive customer engagement, and the ability to address customer needs effectively

Job Summary

  • As a trusted advisor, you will build strong relationships with customers, guide them in successfully adopting our products, and advocate for their needs internally.
  • Monitor customer health and engagement metrics, taking action to drive adoption, address risks and ensure retention and renewal.
  • At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Matching Summary

Match Score: 85

Epicor is seeking a Customer Success Manager based in Poland, responsible for fostering strong relationships with customers and ensuring they maximize the value of the company's EDI software solutions. The role emphasizes collaboration with internal teams, proactive customer engagement, and the ability to address customer needs effectively.

Skills & Requirements

Must-have

  • Customer relationship management
  • Product adoption guidance
  • Customer needs advocacy
  • Customer health monitoring
  • Strategic recommendations
  • Customer feedback relay

Nice-to-have

  • High energy positive attitude
  • Problem-solving mindset
  • Attention to detail
  • Willingness to travel

Key Requirements

  • Fluent in Polish, German, and English
  • Bachelor’s degree
  • 3+ years of experience
  • SaaS and/or enterprise software experience
  • CRM systems, reporting, and analytics tools

Work Rights

Not specified

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