Job Summary

• The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families.
• This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors and Service Plus skills.
• The Patient Representative utilizes interpersonal, diplomacy, and conflict management skills to respond to family and visitor concerns and provides regular updates to nursing staff regarding customer service and patient relations issues.

Matching Summary

Skills & Requirements

Key Requirements

• 1 year clinical or critical care experience
• Evidence of customer service training
• Highly refined interpersonal skills
• Conflict resolution experience
• Program planning skills
• Writing and verbal communication skills

Work Rights