As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers
Job Summary
As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers.
You will coordinate service activities, manage team performance, and maintain strong relationships with customers and internal stakeholders.
You'll contribute to meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.
Matching Summary
As a Field Service Supervisor at Thermo Fisher Scientific, you will guide and support a team of skilled field service engineers while ensuring exceptional service delivery to our customers.
Skills & Requirements
Must-have
Manage regional Service team
Lead service delivery proactively
Generate service revenue
Track and monitor team KPIs
Apply logical, analytical skills
Handle customers' critical issues
Nice-to-have
Develop successor and make plan
Influence without authority
Empathetic towards people
Key Requirements
Bachelor’s degree in Mechanical, Electrical, Electronics or Instrumentation
> 10 yrs working experience
at least 5 yrs customer services management experience